Inbound customer care
Help customers with routine questions, order enquiries and service requests, using your approved information and escalation process.
Call center services
Call center services that feel like part of your team.
Give customers a dependable point of contact while your team focuses on running the business. ANZ International provides outsourced customer support and call center services built around your brand, processes and coverage needs.
Plan your customer support teamServing businesses since 2005 · Supporting clients worldwide
A good fit when customer enquiries need consistent ownership
Before work begins, we define the scope together:
- Agree phone, email or chat channels and required languages.
- Plan contact volumes, coverage hours and escalation contacts.
- Approve answers, training examples and the reporting format.
Choose the support your customers need
An overflowing call queue and a growing support inbox need more than extra hands. Your representatives need clear answers, a consistent tone and a route for issues they cannot resolve. We start by understanding the enquiries you receive and the way you want each one handled.
Telephone answering
Have calls answered in your company’s name, with messages, transfers and urgent requests handled according to your instructions.
Technical help desk
Support product questions and initial troubleshooting through documented steps, with complex cases passed to your specialists.
Plan coverage across time zones
We offer multilingual support and coverage options up to 24/7. The languages, channels, hours and staffing are agreed for your operation before launch. Share your busy periods and typical contact volumes so we can discuss the coverage that fits; round-the-clock service is planned as part of the engagement, not assumed for every team.
Keep your service standards in the workflow
We recruit for your requirements and train around your processes. Together, we define greetings, approved answers, escalation rules and the information representatives should record. You retain direction and visibility while we manage the team’s daily working environment. Reporting and feedback help refine the operation after launch.
Try personal telephone answering
Our 14-day telephone answering trial lets you assess responsiveness and professionalism before deciding whether to enter a long-term contract. Call coverage, setup and the start date are agreed with you before the trial begins. The trial applies to telephone answering; ask us to confirm the scope for your business.
Common questions
Can you answer calls in our company’s name?
Yes. Your instructions guide the greeting, information collected, call transfers and escalation. We agree the call handling workflow during setup.
What should we include in an enquiry?
Tell us your contact volumes, channels, required languages, time zones, operating hours and the kinds of questions your customers ask. Do not send customer records or confidential account access in the initial enquiry.
How is the service priced?
We discuss the roles, workload, training and coverage you need, then provide a tailored proposal. Scope and pricing are agreed before work begins.
Let’s plan the right support.
Tell us about your workload, tools and coverage needs. We’ll come back with a practical recommendation.
Plan your customer support team